What is the MagEdge wristband?
The MagEdge wristband is a waterproof, saltwater-resistant SOS alert wristband with precise location tracking. It helps establishments respond faster when a guest needs help in the water or on property.
Does MagEdge replace lifeguards or staff supervision?
No. MagEdge isn't a replacement for vigilance; it's a multiplier for it. It bridges the critical gap between a guest in trouble and a responder in motion, and works alongside your lifeguards, staff and safety procedures.
How does the SOS feature work?
When a guest presses the SOS button three times, the wristband instantly sends their exact location to establishment staff or lifeguards via our on-site network, no cellular network required.
Is the wristband comfortable for guests to wear?
Yes. The MagEdge wristband is lightweight, discreet, and designed for all-day comfort, making it ideal for both adults and children at establishments, beaches, and water parks.
Can MagEdge work in areas without cellular coverage?
Yes. The wristband connects to gateways installed on the resort's own network, so it doesn't rely on phone signal.
How do establishments benefit from using MagEdge?
Establishments gain faster response times and a smarter layer of security, all while giving safety teams the precise location data they need to act quickly.
Where can MagEdge be used besides seaside establishments?
In addition to beaches and hotels, MagEdge is ideal for water parks, marinas, cruise lines, and any large property with water areas where staff coverage is stretched.
How long does installation take?
One to two days. Gateways, wristbands and the dashboard are set up on site, and more than a thousand bands can be deployed to a new location in a single day.
What happens if a guest presses the button by accident?
The guest can cancel the alert on the band by pressing the SOS button twice. The cancelled SOS must then also be cancelled in the RapidReach app, where your team closes it. Every alert is logged in RapidReach, and each resort or establishment decides any charges for cancelled or accidental alerts.
How are wristbands cleaned between guests?
Wristbands can be cleaned with sanitiser between guest uses; the resort handles this as part of its routine.
How are the wristbands charged?
Up to 50 SOS bands charge together on the magnetic docks of one portable charging case, which plugs into a standard wall socket. A full charge takes 2 hours, and the battery lasts 3 days.
What sizes are available?
There are two strap sizes: a free-size adult strap that fits most guests, and a kids' strap so younger guests get a secure fit too.
Does it work with our staff radios?
Yes. Everyone with the RapidReach app is notified at the same moment, and staff can also announce the alert over radio as they normally would.
How much does MagEdge cost?
We offer pilot packages and per-band monthly plans. Contact us for a quote for your property.